Privacy Policy

Pure Scents BD operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our valued customer, with a personalized and enjoyable fragrance shopping experience (the “Services”).

This Privacy Policy explains how Pure Scents BD collects, uses, stores, and discloses your personal information when you visit our website, browse our products, create an account, place an order, make a purchase, or otherwise communicate with us.

We are committed to protecting your privacy and handling your personal information responsibly. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our website and Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent as required by relevant laws.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymous information or information that has been de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Pure Scents BD, the features you use on our website, and applicable laws, we may collect or process the following categories of personal information:

• Contact Details: Your name, phone number, email address, billing address, shipping address, and other contact information you provide when placing an order or contacting us.

• Payment Information: Payment method, transaction details, payment confirmation, and other information necessary to process your purchase. Payment card or financial account details may be processed by our payment service providers, depending on the payment method you choose.

• Account Information: Your username, password, account preferences, and settings, if you create an account on our website.

• Order and Transaction Information: Details of the perfumes and other products you view, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, along with your order history and transaction records.

• Communications with Us: Information you provide when contacting Pure Scents BD through our website, email, phone, social media, or other customer support channels, including inquiries about perfumes, orders, deliveries, and returns.

• Device Information: Information about the device and browser you use to access our website, your IP address, network connection, and other technical identifiers, where collected.

• Website Usage Information: Information about how you interact with our website, including pages visited, products viewed, links clicked, browsing activity, and the date and time of your interactions, where such information is collected through cookies or similar technologies.

We collect only the information reasonably necessary to operate our business, process orders, provide customer support, improve your shopping experience, and meet our legal obligations. The specific information collected depends on the Services you use and the information you choose to provide.

Personal Information Sources

Pure Scents BD may collect personal information from the following sources, depending on how you interact with our website and Services:

• Directly from You: We collect information that you provide when you place an order, create an account, fill out a form, contact our customer support team, communicate with us through phone, email, or social media, or otherwise provide your personal information.

• Automatically Through Our Website: We may collect certain information automatically when you browse or use our website, including device information, browser details, IP address, website activity, and interactions with our products and services. We may use cookies and similar technologies where applicable to improve website functionality and understand customer preferences.

• From Our Service Providers: We may receive personal information from third-party service providers that help us operate our business, such as website hosting platforms, payment processors, delivery and courier services, analytics providers, and customer support tools, where applicable.

• From Our Business Partners and Other Third Parties: We may receive personal information from business partners, advertising or marketing platforms, and other third parties when they lawfully share information with us to support our business operations, improve our Services, or provide relevant offers, subject to applicable laws and privacy requirements.

The sources of personal information we use depend on the Services you access, the choices you make, and the third-party services integrated into our business.

How We Use Your Personal Information

Depending on how you interact with Pure Scents BD and which of our Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing, and Improving Our Services. We use your personal information to operate our website and provide you with a smooth and convenient fragrance shopping experience. This includes processing orders and payments, confirming purchases, arranging deliveries, managing customer accounts, responding to inquiries, processing eligible returns or exchanges, remembering your preferences, and helping you find perfumes that match your interests. We may also use your information to improve our website, products, customer service, and overall shopping experience.

• Marketing and Advertising. Where permitted by applicable law and in accordance with your preferences, we may use your personal information to send promotional offers, new fragrance announcements, product updates, special discounts, and other marketing communications through email, SMS, phone calls, or social media. We may also use relevant website activity, such as products viewed or items added to your shopping cart, to display personalized advertisements and recommend perfumes that may interest you. You may opt out of marketing communications at any time using the available unsubscribe option or by contacting Pure Scents BD.

• Communication and Customer Support. We use your contact information to respond to your questions, provide order updates, confirm delivery details, resolve complaints, and communicate important information about your purchases or our Services.

• Security and Fraud Prevention. We may use relevant information to verify transactions, protect customer accounts, detect suspicious activity, prevent fraud, and maintain the security of our website and business operations.

• Legal Compliance and Business Administration. We may process personal information when necessary to comply with applicable laws, maintain business and financial records, respond to lawful requests, resolve disputes, and protect our legal rights.

We aim to use personal information only for legitimate business purposes and in a manner consistent with this Privacy Policy and applicable privacy laws.

1. Security and Fraud Prevention

Pure Scents BD may use your personal information to verify your identity, protect your account, support secure transactions, detect and prevent fraudulent activities, investigate suspicious or unauthorized behavior, and safeguard our website, customers, and business operations. We may also take appropriate action in response to activities that are illegal, harmful, or potentially unsafe.

If you create an account on our website, you are responsible for keeping your login credentials confidential and secure. We strongly recommend that you do not share your username, password, or other account access information with anyone else. Please contact us promptly if you believe your account has been accessed without authorization.

2. Communicating with You

We use your personal information to respond to inquiries, provide customer support, confirm orders, share payment and delivery updates, address complaints, and communicate important information about our products and Services. We may also contact you to clarify order details or resolve issues related to your purchases. These communications help us provide reliable service and maintain a positive relationship with our customers.

3. Legal Reasons

We may use or disclose your personal information when reasonably necessary to comply with applicable laws and regulations, respond to valid legal requests from courts, law enforcement agencies, or government authorities, investigate or resolve disputes, participate in legal proceedings, enforce our Terms of Service and other policies, or protect the rights, safety, and property of Pure Scents BD, our customers, and others.

How We Disclose Personal Information

In certain circumstances, Pure Scents BD may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy and applicable laws. These circumstances may include:

• Service Providers and Business Partners: We may share your personal information with service providers who help us operate our business and provide our Services. These may include website hosting platforms such as Shopify, payment processors, courier and delivery companies, IT service providers, analytics providers, customer support services, and other vendors involved in processing orders and delivering products to you.

• Marketing and Advertising Partners: Where applicable, we may share certain information with advertising and marketing partners to promote our perfumes, communicate special offers, measure advertising performance, and display relevant advertisements. These partners may use information in accordance with their own privacy policies. Where required by applicable law, you may have the right to opt out of certain types of data sharing or targeted advertising by contacting Pure Scents BD or using any available privacy preference controls on our website.

• At Your Direction or With Your Consent: We may disclose your personal information when you request or authorize us to do so. For example, we may share your name, phone number, and delivery address with a courier company to deliver your perfume order, or share information through social media features or other integrations that you choose to use.

• Affiliated Businesses: If Pure Scents BD operates with affiliated businesses or becomes part of a business group, we may share information within that group when necessary for legitimate business operations and subject to applicable privacy requirements.

• Legal Obligations and Protection of Rights: We may disclose personal information when necessary to comply with applicable laws, regulations, court orders, or valid requests from government authorities; enforce our Terms of Service and policies; investigate suspected fraud or unlawful activity; resolve disputes; or protect the rights, property, safety, and security of Pure Scents BD, our customers, and others.

• Business Transfers: If Pure Scents BD undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We aim to disclose personal information only when reasonably necessary for the purposes described above and to take appropriate steps to protect it.

Third-Party Websites and Links

The Pure Scents BD website may contain links to third-party websites, social media platforms, payment services, or other online platforms that are not owned, operated, or controlled by us. These links may be provided for your convenience, including to help you learn more about our perfumes, access payment services, or connect with us through social media.

If you visit a third-party website or platform through a link on our website, we encourage you to review its privacy policy, security practices, and terms and conditions before providing any personal information. Pure Scents BD does not control and is not responsible for the privacy, security, content, accuracy, or reliability of third-party websites or services.

Any information you share publicly or semi-publicly on third-party platforms, including social media websites, may be visible to other users and may be used by those platforms or other parties according to their own policies and terms.

The inclusion of any third-party link on our website does not necessarily mean that Pure Scents BD endorses or approves the website, its content, products, services, or operators, unless we expressly state otherwise.

Your interactions with third-party websites and services are subject to their respective terms, policies, and practices. Pure Scents BD encourages you to exercise caution when sharing personal information outside our website.

Children's Data

The Services provided by Pure Scents BD are not intended to be directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws. If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided in this Privacy Policy. We will review your request and take appropriate steps to delete the information where required by applicable law.

We do not knowingly sell or share children's personal information for targeted advertising in violation of applicable laws. If our practices change, we will update this Privacy Policy as necessary to reflect those changes.

Security and Retention of Your Information

Pure Scents BD takes reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. We use appropriate safeguards designed to protect the information we collect through our website and business operations.

However, no method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet or through other communication channels may not always be fully protected while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, managing customer accounts, complying with applicable legal and regulatory obligations, resolving disputes, and enforcing our agreements and policies.

The retention period may vary depending on the type of information, the reason it was collected, our operational needs, and any applicable legal requirements. When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, where appropriate and permitted by law.

Your Rights and Choices

Depending on your location and the applicable laws, you may have certain rights regarding the personal information that Pure Scents BD collects, uses, and stores about you. These rights may be subject to legal conditions, exceptions, and limitations.

• Right to Access or Know: You may have the right to request information about the personal information we hold about you and how we use it.

• Right to Delete: You may have the right to request the deletion of your personal information, subject to applicable legal requirements and exceptions. We may need to retain certain information to fulfill orders, maintain business records, comply with legal obligations, or resolve disputes.

• Right to Correct: You may have the right to request corrections to inaccurate or incomplete personal information we maintain about you.

• Right to Data Portability: Where applicable, you may have the right to receive a copy of certain personal information we hold about you in a commonly used format or request that it be transferred to another service provider, subject to legal requirements and limitations.

• Managing Communication Preferences: We may send you promotional emails or other marketing communications about our perfumes, new arrivals, special offers, and services where permitted by law. You can opt out of promotional emails at any time by using the unsubscribe link included in the email, where available, or by contacting Pure Scents BD directly. Even if you opt out of marketing communications, we may still send you essential non-promotional messages, such as order confirmations, payment updates, delivery notifications, and important information about your account or purchases.

How to Exercise Your Rights

If you wish to exercise any applicable privacy rights or have questions about how we handle your personal information, please contact Pure Scents BD using the contact details provided in this Privacy Policy. We may need to verify your identity before processing your request to protect your information.

We will review and respond to requests in accordance with applicable laws. If we are unable to fulfill a request, we will explain the reason where required by law.

Complaints

If you have any questions, concerns, or complaints about how Pure Scents BD collects, uses, stores, or discloses your personal information, please contact us using the contact details provided in this Privacy Policy.

We will review your concern and take reasonable steps to address it. Depending on your location and the laws that apply to you, you may also have the right to request a review of our decision or submit a complaint to the relevant data protection authority or other competent regulatory body.

We encourage you to contact us first so that we can try to resolve your concerns promptly and fairly.

International Transfers

Pure Scents BD may transfer, store, or process your personal information outside Bangladesh or the country in which you reside when necessary to operate our website, process orders, provide customer support, or work with third-party service providers.

These transfers may occur when we use website hosting platforms, payment processors, analytics services, or other service providers that operate in different countries. Where required by applicable law, we will take appropriate measures to ensure that your personal information receives adequate protection when transferred internationally.

If personal information is transferred from the European Economic Area or the United Kingdom, where applicable, we will rely on legally recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or applicable UK-approved contractual safeguards, unless another lawful transfer mechanism applies.

Changes to This Privacy Policy

Pure Scents BD may update this Privacy Policy from time to time to reflect changes in our business practices, website features, products, services, or applicable legal and regulatory requirements.

Any revised version will be published on our website, and the “Last Updated” date will be amended accordingly. Where required by applicable law, we will provide additional notice of significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and process your personal information.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or the way we handle your personal information, or if you wish to exercise any applicable privacy rights, please contact Pure Scents BD using the details below:

Business Name: Pure Scents BD

Website: https://www.purescentsbd.com

Location: Sub-Area, Andarkilla, Chattogram, Bangladesh

Phone/WhatsApp: 01860638627

Email: riasadul@gmail.com

We will review your inquiry and respond as soon as reasonably possible, in accordance with applicable laws.